Job Description
Water Remediation Technician

Pay Type: Hourly

Rate: $18 - $25 Depending on Experience

Qualifications:

High school graduate or equivalent
Be available, willing and able to work overtime and weekends as needed
Have a great attitude, excellent people skills, and provide excellent customer service
Reports to work on time in a clean, complete uniform
Be trustworthy, dependable and honest
Be a self starter and able to work unsupervised
Be able to pass background check
Valid Driver's License and satisfactory driving record
Can read and follow product label usage instructions
Experience in the restoration or construction industry not required but preferred
good verbal and written and communication skills
Experience with using mobile software to enter data
Must be able to prioritize activities and meet deadlines
IICRC Certifications are not required but preferred:
WTR – Water Damage Restoration Technician
ASD – Applied Structural Drying Technician

Position Overview:

Candidate monitors, inspects and completes tasks for Water and Mold Restoration jobs from start to completion. This person needs to be able to provide All Dry level customer service including but not limited to: going over the job scope with the homeowner, explaining the reasons why we are doing what we are doing, processes being used, reviewing timetables with the homeowner, etc. Prepare and review documentation within our current CRM and estimating software to include: Notes, photos and documents according to company policies and procedures to ensure reimbursement by insurance companies. Common math skills will be taught in training such as square foot calculations, linear foot calculations, etc. you will be asked to perform the tasks below daily or weekly:

Job Responsibilities:

Maintains professional appearance at all times, keeping uniform clean
Records time via recording apps provided and approves time cards on a weekly basis.
Truck Maintenance - Ensures it is kept clean, routine maintenance is performed, and the vehicle is properly stocked with equipment and supplies.
Cleans and maintains equipment to keep in proper safe working order. Reports any equipment malfunction and or damage to supervisor.
Pre Job Truck Prep - Ensures all needed equipment and supplies for job are on the truck
Explain processes used to complete active jobs and next steps to resolution in person to customers
Completes assigned jobs according to company processes while maintaining quality control on each job
Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
Ensures equipment, supplies, vehicles, and products are properly handled.
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency
Responsible for making daily adjustments to the drying plan based on meter readings
Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
Completes documentation and pictures on time according to company policies and procedures to ensure reimbursement from insurance companies
Any other tasks assigned by Supervisor

Job Requirements:

High school graduate or equivalent
Experience in the restoration or construction industry not required but preferred
Valid Drivers’ License and satisfactory driving record
Good verbal and written and communication skills
Good customer service skills
Experience with using mobile software to enter data
Can read and follow product label usage instructions
Reports to work on time in a clean, complete uniform
Must be able to prioritize activities and meet deadlines
IICRC Certifications are not required but preferred:
WTR – Water Damage Restoration Technician
ASD – Applied Structural Drying Technician

Experience:

Water Mitigation, 1 year+ (Preferred)
Customer service 2 years+ (Preferred)

License:

Valid Driver’s License (Required)
IICRC Certification WRT (Preferred)

Physical Demands and Working Conditions:

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
Express or exchange ideas with others quickly, receive and act on detailed information given.
For safety reasons, respirators, which are used in certain situations, must be able to seal to your face
Use visual acuity to perform detail-oriented activities
Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location

Work Remotely

Job Types: Full-time, Part-time

Salary: From $18.00 per hour

Benefits:
401(k)

Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
On call
Overtime
Weekend availability

Supplemental pay types:

Bonus pay
Commission pay

Experience:

Water damage restoration: 1 year (Required)
Construction: 1 year (Preferred)
Mold remediation: 1 year (Preferred)

Work Location: On the road

Compensation: $18.00 - $25.00 per hour

The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the Inspection, Cleaning, and Restoration Industries. The IICRC, originally named the International Institute of Carpet and Upholstery Cleaning Inc. (IICUC), was founded in 1972 by Ed York. Since starting in 1972, the IICRC has evolved into a global organization with more than 49,000 active Certified Technicians and more than 6,500 Certified Firms around the world.

The IICRC is managed by its Board of Directors, which is composed of 15 industry leaders elected by the IICRC’s Shareholders. The Board of Directors’ function is to represent the various interests of the applicants while leading the direction of the organization. The Board of Directors meets four times per year and is tasked with the responsibility of helping shape future policies of the organization and uphold the standards that help shape the industry.

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